Q: How long does delivery take?

A: Our delivery timeframe is typically 2–5 working days within major cities. For outlying areas, delivery may take a bit longer. Once your order is processed and shipped, you’ll receive a tracking link via email or SMS so you can follow your order every step of the way.

Q: Can I return or exchange my item?

A: Yes, we offer returns within 7 days of delivery, provided the item is in its original packaging and condition. Please note that return shipping fees may apply, and we cannot accept returns on clearance or custom items. You can read more about our returns policy on the dedicated page.

Q: What happens if my item arrives damaged or incorrect?

A: Quality is our top priority. If your item arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with photos. We’ll arrange a replacement or refund as quickly as possible.

Q: Are your products made locally or imported?

A: We work with a mix of trusted local artisans and premium international manufacturers. Each piece—whether handmade locally or imported—is selected for its quality, durability, and design-forward aesthetic.

Q: Do you offer custom furniture or bulk orders for interior projects?

A: At the moment, we do not offer customisation. However, if you’re sourcing for a large-scale project or need guidance on selections for a full room or property, feel free to reach out—we’d love to help.

Q: Can I view the items in person before buying?

A: Our store operates entirely online to keep prices accessible while offering high-quality pieces. All product pages include clear images, dimensions, and care instructions to help you make confident choices. If you need more help, our team is happy to assist via email or WhatsApp.